Returns & Exchanges

At Cots and Cuddles, we want you and your little ones to love every purchase, which is why we offer a hassle-free 30-day return policy for all unworn fashion items. If a size or style isn't quite right, we are here to ensure a smooth exchange or refund process.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully place the items in their original packaging, ensuring all tags are attached and the garments are in unwashed, original condition.

3

Ship the Items

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Refund or Exchange

Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing